Terms & Conditions

Terms and Conditions

Terms and Conditions

Last Updated March 7, 2025

These terms and conditions (the “Terms”) apply to all delegate ticket bookings for conferences, congresses, events, exhibitions, forums, one-to-one meetings, seminars, shows, summits, and/or webinars (including virtual events) (each an “Event”) held by the Learning Guild and for the purposes of these Terms:

• “Learning Guild” means Focuszone Media, Inc., DBA Learning Guild, a Delaware corporation, and its direct and indirect subsidiaries and parent entities and the direct and indirect subsidiaries of each parent entity, and a member of the Learning Guild means any of them; and
• References in these terms to “The Learning Guild”, “we”, “us”, and “our” means the Learning Guild holding the Event concerned.

These Terms, and any other terms communicated as part of the booking process, apply to all events held by us in the United States. Please read the Terms carefully before making a booking.

1. About the Terms

• These Terms, and any other terms communicated as part of the booking process (including on the booking form and/or your ticket) together with any other terms in relation to your specific Event, govern the agreement between the Learning Guild and the person making the booking and/or attending the Event (“you”).
• If you are purchasing Event tickets on behalf of other delegates (as part of a group or otherwise), such delegates will also be bound by the Terms, and by booking their Event tickets, you agree to provide the Terms to those delegates and to ensure they comply with these Terms.

2. Booking and Payment

• You can purchase and/or request Event tickets on our main website or the relevant Event website, by contacting us using the contact details on our main website, the relevant Event website, or onsite at certain Events. If you are purchasing and/or requesting Event tickets on behalf of delegates, you can purchase and/or request Event tickets on our main website, the relevant Event website, or by contacting us by phone.
• Submitting an Event booking request does not guarantee your place at an Event. Your place is only secured when we send you your booking confirmation via email to the email address that you have provided as part of the booking.
• Event tickets, fees can be paid by credit card on our website at time of booking.
• Receiving an invoice is an option available for up to 30 days before the event opens. Please note that payment must be received before any discount deadlines for the discount to remain in effect. For invoicing questions please call +1.707.566.8990
• You can pick up your Event ticket at the onsite registration desk at the Event venue, subject to producing a form of ID.
• Requests to change the credit card used for registration after payment has been processed are subject to a 5% processing fee. This fee covers transaction costs incurred by our payment processor and administrative time related to issuing a refund and reprocessing payment. All refund and payment method change requests must be submitted in writing to [email protected]

3. Cancellation by you

• All requests to cancel or transfer attendee registrations must be submitted in writing and can be emailed to [email protected].
• Magic Experience Pass: A $300 processing fee will be assessed, and the balance of your registration fee will be refunded.
• Learning Innovation Labs: A $100 processing fee will be assessed, and the balance of your registration fee will be refunded.
• Explorer Pass: A $25 processing fee will be assessed, and the balance will be refunded.

For full conference cancellations received August 16, 2025 to October 3, 2025.

• No refunds will be issued.

• Substitutions may be made to another person at any time.

For cancellations received after October 3, 2025:

• No refunds or substitutions will be issued.

4. Transfer or substitution of tickets

• You are not permitted to resell or transfer your event ticket to another individual or allow another individual to attend in place of the named delegate, without our prior written permission.
• Substitutions can be made at any time up to October 3, 2025. Please call +1.707.566.8990 to arrange a substitution.
• If a registration is transferred to another Learning Guild event, you will be responsible for paying the difference between the ticket prices for the event that you have chosen to attend. If the ticket price is lower, you will be issued a refund for the difference.
• Registrations cannot be transferred to another event more than once.
  1. If in person, you must notify us of any changes before the dates listed above.
  2. If virtual, you must notify us of any changes before the start time shown on your event ticket and you must not share your access to the virtual event with another individual without our prior written approval.

5. Rescheduling, replacement, cancellation, and amendment by us

• We aim to provide the Events as described, but we reserve the right to reschedule, replace, cancel and/or amend an Event.
• We reserve the right to reschedule or replace Events for any reason and at our sole discretion. Where possible, we will provide you with reasonable notice about the rescheduling or replacement of an Event; however, it is ultimately your responsibility to ascertain whether an Event has been rescheduled or replaced. If we choose to reschedule or replace an Event, we reserve the right to apply your ticket to the rescheduled or replacement Event (including where that is the version of the Event held in a subsequent year) and your Event ticket and associated ticket fee will automatically apply to the rescheduled or replacement Event and you will not receive a refund. If we choose to reschedule or replace an Event, these Terms will apply to the rescheduled or replacement Event.
• If we are unable to reschedule or replace an Event in accordance with clause 5.2, we will cancel the Event and take reasonable steps to notify you by email at least one month before the date of the Event. However, if we have to cancel the Event at short notice due to exceptional circumstances, we cannot guarantee that you will be informed of such cancellation before the date of the Event. It is your responsibility to ascertain whether an Event has been canceled before the date of the Event. We will automatically refund the full price of your tickets to the original booking card plus any booking fees that you incurred. Please allow 90 working days for your refund to be processed. We will not otherwise be liable to you for any expenses, losses, or costs that you have incurred in relation to the Event.
• We reserve the right in our sole discretion to change any aspects of an Event, including but not limited to, the Event name, program, content, format, speakers, venue, and timings on the scheduled day. Any such changes do not entitle you to cancel your Event booking or to a refund of any part of your Event ticket or booking.

6. Force majeure

• We will not be liable to you for any loss or damage caused to or suffered by you as a direct or indirect result of a failure by us to perform all or any of our obligations in relation to an Event to the extent that the failure is caused by events, circumstances, or causes beyond our control or where performance would be inadvisable, commercially impracticable, illegal, or impossible.

7. Event conduct

• Whilst attending an Event, you must behave respectfully towards your fellow delegates and other attendees and Event staff, guest speakers, exhibitors, and sponsors, and comply with:
  1. all applicable laws (including health and safety requirements), including applicable state and federal laws;
  2. any instructions given by the Learning Guild or staff at the Event venue;
  3. these Terms; and
  4. the terms and conditions of the Event venue, relevant website, and/or platform.
• You are responsible for your own safety whilst attending an Event. Subject to clauses 12.1 and 12.2 of these Terms, we shall not be liable for any loss or damage suffered by you. You should also arrange your own insurance coverage for attending the Event.
• To enter certain Events and as appropriate, you might be required to provide proof of identification, proof of occupation, proof of membership with a professional body, and/or membership number or your student card to receive your Event entry pass.
• Whilst attending an Event, you must not:
  1. photograph, film, record, or live stream any part of an Event without our prior written permission;
  2. undertake any canvassing, suitcasing, soliciting, leafleting, demonstrations, objectionable behavior, or any other disruptive or unauthorized activity;
  3. conduct any business or marketing whilst attending an Event unless you are registered with us as an exhibitor or sponsor for that particular Event and in that case, you must act in accordance with our separate exhibitor and sponsor terms;
  4. bring the Event or the Learning Guild (including any member of the Learning Guild) into disrepute;
  5. be prejudicial to the image and/or reputation of the Event or the Learning Guild (including any member of the Learning Guild); and
  6. do anything that would or is likely to endanger other delegates, attendees, Event staff, guest speakers, exhibitors, sponsors, or the general public.
• By attending an Event, you acknowledge and accept that we or persons authorized by us (whether acting on our behalf or otherwise) may be photographing, filming, recording, or live streaming an Event and we reserve the right to use photographs, images, sound recordings, and video footage taken at the Event and screenshots, chat room content, and other content from virtual, social media, or similar environments made available by us or on our behalf in respect of the Event in future or other Events and any marketing materials or media including social media which may include, but is not limited to, your name, voice, or image.
• Unless otherwise specified or agreed in advance in writing with the Learning Guild, children under the age of 18 years are not permitted to attend any of our Events.
• If you do not comply with these Terms, we reserve the right to refuse entry and/or remove you from an Event.

8. Pandemics or epidemics

• You should not attend an Event in person if at the time of the Event:
  1. you are experiencing or have experienced any COVID-19 (or any other infectious disease) symptoms (as published by the government of the country in which the Event is held or in the country in which you reside) in the last 14 days;
  2. you have come into contact with another individual who has COVID-19 (or any other infectious disease) or is experiencing COVID-19 (or any other infectious disease) symptoms; or
  3. it is recommended that you self-isolate or quarantine (for example, in accordance with guidelines issued by the CDC or other federal, state, or local public health agency).
• We reserve the right to impose conditions of entry to our Events, where we consider these to be necessary to comply with government rules and guidance in relation to COVID-19 and any other infectious diseases, pandemics, or epidemics. This may include undertaking health screening prior to entry of an Event (such as a temperature check) or requiring you to wear personal protective equipment, such as masks or other face coverings (unless you are exempt).
• You must follow all applicable government and venue laws, rules, and guidance in relation to COVID-19 and any other infectious diseases, pandemics, or epidemics at all times when attending our Events. In particular, you should follow the recommended hygiene measures and observe social distancing guidelines. We reserve the right to update the measures in place at an Event without prior notice to you and we also reserve the right to remove any delegates that do not comply with the rules or where we otherwise consider it appropriate in the interest of safety for others attending an Event.

9. Virtual events

• If you are attending a virtual Event, you will receive joining details via the email address that you provided at least 48 hours before the Event is due to start or one business day if registration is received after the event has started. Please check your junk and spam emails for the joining details. If you have not received the joining details 48 hours beforehand, please contact us using the details on our website or the relevant Event website.
• For our virtual Events, we endeavor to provide constant, uninterrupted access to the relevant website and content, but we cannot guarantee that it will be available for the duration of the Event. We are also not liable for any delay or failure to deliver the virtual Event content caused by third parties (such as speakers).
• It is your responsibility to ensure that you have appropriate equipment, software, and sufficient network access to attend a virtual Event.

10. Intellectual property rights

• We retain all intellectual property rights in relation to our Events including in any content relating to our Events. We may provide a license to third parties to use content from an Event at our sole discretion.
• You may use content relating to an Event solely for your own personal use and not for resale, distribution, or any commercial purposes.

11. Data protection

• To facilitate your booking, we will be required to process your personal data including your name and contact details. For more information about how we process your personal data, please see our privacy policy. If you have provided your consent, we will send you marketing about our Events. Please note that you can opt-out of receiving marketing from us at any time by contacting us using the details in clause 13.4 of these Terms.
• We will send you marketing about our Events and other information that we think is relevant for you. This may also include marketing on behalf of third parties (such as our exhibitors, sponsors and partners) about third party products, events and services which are similar to the Event you have attended where you have opted in to receive such information. You can opt out of receiving marketing from us at any time by clicking on the unsubscribe link in our emails or contacting us by email at [email protected].
• If you attend an Event and allow your badge to be scanned by sponsor or exhibiting companies in the exhibition hall, you agree to those companies and/or their global reseller partner contacting you about their products, events and services. You can opt out of receiving marketing from those companies by clicking on the unsubscribe link in their emails or by contacting them directly. You can also contact them to ask them to delete your personal data.
• If you attend a session as part of an in-person Event, and you agree to your Event ticket or badge being scanned by us or if you register to attend a specific session via our Event App, you consent to us sharing your registration details with the session / theatre sponsors. If you attend a virtual Event, you consent to us sharing your registration details with the session / theatre sponsors of sessions that you attend. You can withdraw your consent at any time, by visiting the registration kiosks if you are attending an Event in person, or by contacting us at [email protected]. If you choose to withdraw your consent after you have attended an Event, then your registration details may already have been shared with the session / theatre sponsors, and you will need to opt out of receiving marketing from them or ask them to delete your personal data in accordance with the bullet below.
• Where we have shared your registration details with session / theatre sponsors or with other third parties, they may contact you about their products, events and services. You can opt out of receiving marketing from them at any time by clicking on the unsubscribe link in their emails. You can also contact them directly to ask them to delete your personal data.

12. Limitation of liability

• Other than as expressly stated in these Terms, all warranties, conditions, and other terms implied by statute or law are to the fullest extent permitted by law, excluded.
• Nothing in these Terms shall exclude or restrict our liability, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation and any matter for which it would be unlawful to exclude or restrict liability.
• Subject to clauses 12.1 and 12.2, we are not liable for:
  1. loss of profits;
  2. loss of sales or business;
  3. loss of agreements or contracts;
  4. loss of anticipated savings;
  5. loss of use or corruption of software data or information;
  6. loss of or damage to goodwill; and
  7. indirect or consequential loss.
• Subject to clauses 12.1 and 12.2, our maximum aggregate liability in contract, tort, or otherwise (including any liability for any negligent act or omission) howsoever arising out of or in connection with the performance of our obligations under these Terms shall be limited to the amount paid for the Event ticket.
• The views and materials produced by speakers at Events are their own and we do not recommend, endorse, or promote the views, acts, or omissions of any speakers or any other attendees at our Events. We are also not liable for any information provided or distributed as part of an Event and it shall not constitute advice and nor should any reliance be placed upon it.

13. Miscellaneous

• In the event of any inconsistency between these Terms and any terms and conditions stated on your ticket and/or booking form, these Terms shall take precedence unless any separate terms and conditions state that they take precedence partially or in their entirety.
• These Terms constitute the entire agreement between the Learning Guild and you and supersede and extinguish all previous agreements between the Learning Guild and you, whether written or oral, relating to its subject matter.
• We reserve the right in our sole discretion to update these Terms from time to time to reflect changes in the law, to meet regulatory requirements, or to reflect new industry guidance and codes of practice without providing you with notice and you agree to be subject to and bound by any such updates. You are advised to review these Terms periodically for any changes. These Terms were last updated on the date first set forth above.
• If you have any questions about these Terms, our Events, or any other issues, please contact us by email at [email protected], by mail at 489 Fifth Avenue (floor 5), New York, NY 10017, or by telephone at +1.707.566.8990.

14. Governing Law

• These Terms (including any non-contractual matters arising from or in connection with these Terms) are governed by the laws of Delaware and the courts of Delaware shall have exclusive jurisdiction to settle any dispute or claim (including any non-contractual dispute or claim) arising out of or in connection with these Terms.